FREQUENTLY ASKED QUESTIONS

Tech support
techsupport@cranesong.net
updated June 1, 2007
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I just received my new "Crane Song _____ and where's the manual?

The manual is the CD-ROM.

Updated June 1, 2007

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HEDD upgrade information

Phoenix questions - I.E.: I need the Phoenix software (new version)?
OR - I where did I find the Phoenix software, my system crashed?
OR- the CD-ROM contains a old version of Phoenix?

All you need to do is download the Phoenix software. Just go to the Phoenix download page
and download the most current version of the Phoenix and which version is best for your ProTools system.
http://www.cranesong.net/download.html

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DIFFERENCE BETWEEN STC-8 AND TRAKKER
AKA-- IS THE TRAKKER A MONO (OR ONE CHANNEL) VERSION OF THE STC-8? NO!
STC-8 is a very transparent compressor / limiter.
Trakker is a "color" compressor. NO limiter.

Actually, the STC-8 was built to be a no-compromise, transparent compressor/limiter (for buss compression or mastering) while the Trakker is more of a production (read - color) tool.

They are two radically different designs: The STC-8 has dual sidechains (operates as a compressor and a separate limiter at the same time) while the Trakker uses a single sidechain design. The Trakker has faster and slower attack and release times available. Both units have 16 presets available (though the Trakker is more color oriented in its presets).

Up to 8 Trakkers can be linked together. The STC-8 has a jumper and variable pot built in to it to be used with HEDD so the limiter will kick in to catch the occasional "over" before it happens.

Two very different beasts, really.

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If you are interested in "upgrading" or changing your STC-8 to sometype of detend version ("H" or "M").
H = detented gain controls --- M = fully detented.
Here are serial number for older units:

It is the first 100 that can not be upgraded to a "H", though they can be
upgraded to a "M". I believe the serial numbers would be
L682791-L682890.

(taken from a e-mail from taken support july 18, 2007)

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What is Crane Song's warranty?
All Crane Song units are warrantied for life! Crane Song will cover all parts
and labor if the problem is due to either a part and/or craftsmanship related problem.
Here are the conditions:
The unit must be registered first.
You must be the first registered owner of the unit.
It is Crane Song's policy to issue a RMA for all units returning for service.
Please call or e-mail to get a RMA before returning any unit to
Crane Song for service.
See top of this top for the "tech support" policy

updated may 31, 2007

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Can I buy units direct from Crane Song?
You may buy units direct from Crane Song if you purchase units at FULL suggested retail price.

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Where can I try units?
Our dealers do all the demoing or auditioning of the product line. Please contact our dealers or try one of the rental companies.

Can you use the HEDD convertors (A/D and D/A) simultaneously?
YES, The convertors can operate at different sample rates at the same time.
The front panel controls allow the user to select input source (analog, digital, AES or SPDIF).

Is this "simultaneous" function JUST for the HEDD 192 version?
NO, The function was/is available in ALL version of HEDD.

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HEDD upgrade information

Is the "version 1" HEDD upgradable to the 192 version?
Sorry to say - NO. Due to the tape knob process this emulation makes the circuit board layout and front panel
a whole different design.

Does the HEDD 192, do 192 samples rates?

As of late June/early July 2006, units are shipping with 192 convertors (both D/A and A/D and 192 software/firmware!

update july 2006
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What is the cost of the 192 upgrade?
UPDATE Nov. 14, 2006
The cost of the UPGRADE is $198.00 per section or $398.00 (US funds) plus shipping
Please e-mail Scott to get more information.

Will I have to send the HEDD 192 to Crane Song for the upgrade?
Dave designed the HEDD 192 so that even I could make the upgrade. Meaning that anyone could do it.
Please remember, in theory that's our plan.
UPDATE AUG. 27, 2005.
First, Crane Song needs to know what REVISION of the MAIN circuit board you have.
For you to find this information - Here is a pdf file to you. Once it's know what "REV #" you have, Crane Song will sent you the upgrade info
Please e-mail Scott to get more information

Where can I find a manual for the "version 1" HEDD?
Right here.

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Where can you find Recall sheets for units?
Right here (as gif files)

STC-8
HEDD 192
FLAMINGO
TRAKKER
SPIDER
or Barry Rudolph's site

 

We hope this FAQ section helps with some of your questions. If not, feel free to contact us at:
scott@cranesong.net

 

Where can I get those really COOL knobs?
You can buy our REJECTS. If interested. The price is $3.00 (us funds) per knob or 10 for $20.00 (us funds) plus shipping.
Please keep in mind these are our REJECTS. But they do look really cool on other stuff.
Scott@cranesong.net

These knobs are 1/4 inch diameter shaft hole.